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Author:With Digitelia’s Unified Inbox and built-in artificial intelligence (AI), communication with guests becomes automatic, smart, and human — from the first message to the booking confirmation.
Your guests send messages at any hour — for example via Booking, Airbnb, or Expedia. Until now, that meant endless notifications, copy-paste replies, and missed opportunities.
With the Digitelia Unified Inbox and built-in Artificial Intelligence (AI), communication becomes automated, consistently high-quality, and almost instant.
| Guest Question | Automatic Reply from Digitelia |
|---|---|
| “Do you have parking near the hotel?” | “Yes, there is a private parking area free of charge for our guests, right next to the property.” |
| “Can I check in after 23:00?” | “Of course! We offer late check-in with self-check instructions via code. Would you like us to send them now?” |
| “Do you accept pets?” | “Yes, we accept small pets upon prior notice. We’ll be happy to welcome your four-legged friend.” |
Smart AI Message Packages
Digitelia offers Smart AI Message Packages (250, 500, 1000, 2000, 5000 replies) — purpose-built for managers & hotels of every size.
Unified Inbox gathers all messages from Booking.com, Airbnb & Expedia into one screen. With AI Messages enabled, Digitelia PMS:
All you need to do is follow these steps:
From that point on, Digitelia’s AI takes care of the rest.
Artificial intelligence doesn’t replace hospitality — it upgrades it. It frees your team from routine so you can focus where it matters most: the guest.
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